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Internet Marketing Series: Customer Service and Payment
Product Code: ecom08 Time: 4.0 hour(s) CEUs: Available

Summary:
This course provides an overview of the customer service and payment resources available for an e-business.

Objectives:

  • Identify the different types of call centers
  • Use a Web information model
  • Define various electronic payment types
  • Identify security risks and the ways to protect against them


Topics:

  • The Call Center
  • Other Customer Service Concerns
  • Payment Types
  • Payment Systems
  • Payment Security

Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Copyright Information:
Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders.com, Inc. and the trademark/servicemark proprietor.

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